Refund policy

Last updated: Janurary 8th, 2026

At Ideal, your safety and product integrity are our top priorities. Because our products are ingestible supplements, we cannot accept returns or exchanges once an order has been shipped. This policy ensures that every customer receives products that are fresh, untampered, and handled with the highest quality standards.

All Sales Are Final

Due to the nature of our products, all purchases are final sale. We do not accept returns, exchanges, or refunds for any reason other than an order arriving damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review your claim and provide a replacement if eligible.

Lost or Stolen Packages

Once an order is marked as delivered by the carrier, Ideal is not responsible for lost or stolen packages. If this occurs, please contact the shipping carrier directly to file a claim.

Cancellations

Orders cannot be canceled once they have been processed or shipped. If you need assistance, reach out to us as soon as possible and we will do our best to help.